This study examines the critical dimensions of service quality in hospitals and their impact on patient satisfaction. Utilizing a mixed-methods approach, quantitative surveys and qualitative interviews are conducted among a diverse sample of hospital patients to assess their perceptions of service quality. The dimensions under investigation include responsiveness, empathy, reliability, assurance, and tangibles within the healthcare environment. Findings reveal nuanced insights into how these factors influence overall patient satisfaction and loyalty. Moreover, the study explores the role of demographic variables such as age, gender, and health status in shaping patient perceptions. The research contributes to the existing literature by providing a comprehensive analysis of service quality in hospitals and practical recommendations for enhancing patient satisfaction.