IJSEA Volume 14 Issue 11

AI Driven Hyper-Personalization in Banking Technologies and Governance

Syed Waheeduddin Khadri
10.7753/IJSEA1411.1013
keywords : Artificial Intelligence, Customer Retention, Data Privacy, Banking Technology, AI, Hyper-Personalization, Machine Learning, Predictive Analytics, Financial Services Innovation, Omnichannel Banking, AI Ethics and Governance, and Behavioural Analytics. Banking, Responsible AI, FinTech Personalization

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AI is revolutionizing digital banking by allowing for hyper-personalized consumer experiences that go beyond standard segmentation. This study investigates the philosophical and technical foundations of AI-driven hyper-personalization, with an emphasis on its implementation via machine learning, behavioral analytics, and multichannel delivery platforms like mobile apps and web interfaces. Real-world examples, including implementations by JPMorgan and prominent neobanks, demonstrate how AI powers predictive financial advising, product suggestions, and contextual services to improve happiness, retention, and efficiency. The article also examines the ethical, regulatory, and data governance aspects of hyper-personalized banking, focusing on transparency, fairness, and trust in AI models.The paper concludes with a list of possible future paths, such as integrating generative models, agentic systems, and emotional AI into next-generation personalization methods. The guidelines can assist researchers, practitioners, and policymakers in implementing AI-powered customization in banking at scale in a deliberate and realistic manner. Data quality, algorithmic bias, legal uncertainty, and organizational preparation are among the issues addressed, along with rising themes such as generative models and agentic systems. This report provides actionable advice for researchers, practitioners, and policymakers on how to properly scale AI-powered customization in banking.
@artical{s14112025ijsea14111013,
Title = "AI Driven Hyper-Personalization in Banking Technologies and Governance",
Journal ="International Journal of Science and Engineering Applications (IJSEA)",
Volume = "14",
Issue ="11",
Pages ="66 - 76",
Year = "2025",
Authors ="Syed Waheeduddin Khadri"}