IJSEA Volume 6 Issue 2

Investigating ATM Frauds In Sunyani Municipality: Customer’s Perspective

Isaac Kofi Nti, James Adu Ansere, Albert Appiah,
10.7753/IJSEA0602.1006
keywords : ATM-Frauds; Skimming-Attacks; PIN-Cracking; Phishing-Attacks; Shoulder-Surfing; Cash Trapping; ATM Malware; Sunyani-Ghana

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Customers in the banking industries in Ghana have seen a tremendous change in banking activities and deliveries, since the introduction of electronic banking systems. This research seeks to examine the knowledge of Automatic Teller Machine (ATM) card and its service users, educate the general public (Customers) on frauds associated with ATM and how to protect themselves against these fraud. The research also outline strategies and methods that customers and custodians of the ATM can adopt for prevention of some ATM frauds. Questionnaires and semi structure interviews were used as a methodology to collect data. A non-probability sampling technique was adopted by this research to provide a range of alternative techniques based on researchers? subjective judgment. We employed Microsoft Excel and SPSS for analysis and interpretation of the collected data. ATM users of selected banks in the Sunyani Municipality were defined as population of interest. A sample size of 500 ATM users from different banks were used as a case study. The findings showed that, only 57 out of 438 representing (17.76%) of respondents that uses ATM and it service have a little knowledge about frauds associated with ATM in the municipality.
@artical{i622017ijsea06021006,
Title = "Investigating ATM Frauds In Sunyani Municipality: Customer’s Perspective",
Journal ="International Journal of Science and Engineering Applications (IJSEA)",
Volume = "6",
Issue ="2",
Pages ="59 - 65",
Year = "2017",
Authors ="Isaac Kofi Nti, James Adu Ansere, Albert Appiah, "}